My office internet, STREAMYX, died at 1300hours, Wednesday, 12th August 2009;
Called TMnet to check on the problem; A lady (we shall name her R) took my call. As usual the basic troubleshooting is being asked to be done. She asked me a few questions; where one she was like repeating it and not letting ask anything!
R: How much PC is connected to the internet?
Me: Wh… (Interrupted by her with a repeating question)
R: How much PC is connected to the internet?
Me: Er about ten..
R: BERAPA PC SAMBUNG KEPADA INTERNET? (she shouted repeating the same question!)
Me: SEPULUH-LAH PEKAK! (and so I shouted TEN-LAH, DEAF!)
Silence…
Like what the hell? Let me speak before you shout! Sheesh…
How long does it take for them to come and take a look at the problem?
R: 2 working days.
Me: This internet is being use in an office and because the internet is dead, means my whole company’s internet is down.
R: Apa lubang? (what hole?)
Me: (started to get annoyed) this is a corporate, all pc in the company is connected to this internet, so since the internet is out, means it is affecting out business! So can you send someone over today?
R: It is 2 working days.
Me: You want to bare the lost of our business?
R: I try to send technician over.
Notice the “I try” means 2 working days… Geez! At the moment, of typing this in a Microsoft Word with no internet; annoyed, with a mind that isn’t letting me work because I am pissed… Can’t they even hire better Customer Service? I am 100% sure I press 2 for ENGLISH but I was transfer to one who “speaks” English but doesn’t understand English? What a joke!
Picture courtesy of Sock Monkey Princess
Why is our internet world being conquered by a company called TELEKOM and with millions or even billions of customers they are still not improving? If you can’t commit to the demands of your customers, don’t conquer the service, let other service provider in, that might show you that you need to buck up! Oh wait maybe that is why they don’t allowed other service provider in, because they are afraid!
When this is posted means the internet is back up. Yippee!
Called TMnet to check on the problem; A lady (we shall name her R) took my call. As usual the basic troubleshooting is being asked to be done. She asked me a few questions; where one she was like repeating it and not letting ask anything!
R: How much PC is connected to the internet?
Me: Wh… (Interrupted by her with a repeating question)
R: How much PC is connected to the internet?
Me: Er about ten..
R: BERAPA PC SAMBUNG KEPADA INTERNET? (she shouted repeating the same question!)
Me: SEPULUH-LAH PEKAK! (and so I shouted TEN-LAH, DEAF!)
Silence…
Like what the hell? Let me speak before you shout! Sheesh…
How long does it take for them to come and take a look at the problem?
R: 2 working days.
Me: This internet is being use in an office and because the internet is dead, means my whole company’s internet is down.
R: Apa lubang? (what hole?)
Me: (started to get annoyed) this is a corporate, all pc in the company is connected to this internet, so since the internet is out, means it is affecting out business! So can you send someone over today?
R: It is 2 working days.
Me: You want to bare the lost of our business?
R: I try to send technician over.
Notice the “I try” means 2 working days… Geez! At the moment, of typing this in a Microsoft Word with no internet; annoyed, with a mind that isn’t letting me work because I am pissed… Can’t they even hire better Customer Service? I am 100% sure I press 2 for ENGLISH but I was transfer to one who “speaks” English but doesn’t understand English? What a joke!
Picture courtesy of Sock Monkey PrincessWhy is our internet world being conquered by a company called TELEKOM and with millions or even billions of customers they are still not improving? If you can’t commit to the demands of your customers, don’t conquer the service, let other service provider in, that might show you that you need to buck up! Oh wait maybe that is why they don’t allowed other service provider in, because they are afraid!
When this is posted means the internet is back up. Yippee!
